Doing a good job and referabilityBy Randell Tiongson on November 2nd, 2009
Any job worth doing is a job worth doing well. I don’t really know who first said those words but I really feel that we always need to be reminded about doing things in an excellence manner.
Excellence is often claimed by many but one wonders how serious people really are when it comes to their commitment to excellence. As parents, my wife and I would time and time again remind our children to do their tasks in an excellent manner by doing their best. Excellence is not just about results — its also about our dedication to whatever it is we are doing.
As a speaker, trainer and writer, I’ve dedicated myself to ‘under-promise’ but ‘over-deliver’. Well meaning colleagues have advised me that I put too much stuff into the things I do… in other words, information overload. I felt the need give the people who listen to me and read my stuff more that what they are expecting. The result? Referability.
“Excellent service is not what you believe it to be, it’s what your customer perceives it to be. And tells others.” — Jeffrey Gitomer
“Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.” —W. Edwards Deming
“Don’t concentrate on making a lot of money, but rather on becoming the type of person people want to do business with.” — Patricia Fripp
“If you roll out the red carpet for a billionaire, they won’t even notice it. If you roll out the red carpet for a millionaire, they expect it. If you roll out the red carpet for a thousandaire, they appreciate it. If you roll out the red carpet for a hundredaire, they tell everybody they know.” —Patricia Fripp
And now, dear brothers and sisters, one final thing. Fix your thoughts on what is true, and honorable, and right, and pure, and lovely, and admirable. Think about things that are excellent and worthy of praise.
(Philippians 4:8, NLT)